Who We Are

About University Services

University Services is an industry-leading medical review office, providing workplace safety and compliance services to ensure a safer and secure environment for all. University Services has been involved in drug testing since it became mandated in the late 1980s with the testing of certain federal employees and specified U.S. Department of Transportation (DOT) regulated occupations.

Our Medical Review Officer (MRO) services help employers create a safe and secure working environment while streamlining drug testing processes.  Utilizing innovative technology and led by a team of accomplished professionals, we provide exceptional drug testing services that ensure integrity and compliance in your drug testing program.

1)    Collection Site Test 

The employee/donor visits a collection site to provide a test sample. The collection site will ship the specimen along with the lab copy of the custody Control Form (CCF) or electronic custody control form (ECCF) to a laboratory for testing. The MRO will receive their copy of the CCF.

2)    Lab Processes Specimen 

Once the laboratory receives the specimen, it will go through thorough testing, and the lab will process the results and forward them to the MRO for reporting.

3)    CCF Entered 

Once the CCF is received, the donor’s name, custody control form number (aka specimen id number or COC number), and social security number are now linked, and the document is entered into our system.

4)    Results Received 

Lab results are received through an electronic interface; entered into our system with the custody control form number, and our program links the lab results with the donor’s information automatically.

5)    MRO Interviews the Donor 

If the lab results are non-negative, they are reviewed by an MRO. Each donor with a non-negative result will have the opportunity to speak with an MRO that is also a licensed physician to evaluate possible valid medical explanations.

6)    Results are Reported 

If the lab result is negative, it reports to the company automatically through the system. If the laboratory result is positive, the MRO interviews the donor to discuss non-negative results, and then the final report is distributed to the company.

For more information about our MRO services, contact University Services at (800) 624-3784 or visit our contact us page.